Services
Order logistics
The integrated logistics solution for your e-commerce
Complete management of your order logistics
Join those who have already chosen you
Manage the logistics of your business across multiple channels
FBY connects with popular marketplaces such as Amazon and eBay, through APIs and with popular e-commerce CMSs.
SaaS solution used by more than 4 million online stores to create and manage e-commerce. Integration automates stock, orders and updates in real time.
WordPress plugin that powers more than 40 percent of e-commerce worldwide, offering a flexible system for online sales. Integration synchronizes catalog, orders and shipping.
MS for e-commerce used by more than 300,000 online stores, with a wide range of features for multichannel sales. The integration manages stock, orders, and shipments in real time.
Open-source platform chosen by more than 250,000 e-commerce companies for advanced catalog and sales management. The system centralizes logistics with automated updates.
Platform with over 300 million active customers, enabling global product sales. Integration automatically synchronizes orders, stock and shipments.
Multi-channel platform that connects e-commerce, marketplace and physical stores into a single ecosystem. Integration enables unified order and logistics management.
Fullfilment services for e-commerce
Order logistics services for e-commerce
The FBY platform ships your e-commerce orders to both Italy and Europe, opening up new growth possibilities for your store.
Through a multi-channel platform, with a single login you manage the warehouse and control the status of each order in real time, from shipment tracking to returns, so you can ensure a complete and seamless customer experience.
FBY is the perfect ally for complete and efficient management of your logistics apparatus.
With our service, you store your products in our logistics centers and we take care of all stages of fulfillment of orders: picking, packing – with the possibility of custom packaging – shipping, returns management and replenishment and storage of all goods at our warehouses.
Learn about FBY order logistics service
Through the use of integrated systems FBY supports its customers’ business along the entire distribution chain, ensuring optimal order and delivery management.
With FBY, orders are tracked from A to Z. On the one hand, our customers, through our dashboard, can choose to filter orders by status and search for them specifically, access a quick view of the time sequence of where the order is in the fulfillment process (e.g., when it is picked, packed, or shipped), find shipment information (e.g., weight, size, or carrier reference). Plus, with our order management software, they can make changes to orders or correct any errors.
On the other hand, FBY takes care of your customers with direct and constant communication. It sends tracking numbers automatically via e-mail to your customers and offers a real-time summary of all e-commerce orders (completed or in process): from order status, channel and date it was created, to product value. In addition, it provides details on the individual order to facilitate customer service.
Finally, through our algorithms that choose the most convenient courier for your e-commerce orders, your customers will be sure to receive their packages on time. This will only generate a customer experience that matches every customer.
Our service guarantees you all this, offering you a plan suited to your needs and at the best price reserved.
Customer experience guaranteed
The quality of handling and delivery of an e-commerce order has become of paramount importance, as it has a direct impact on both the company, in order to make logistics efficient and resilient-and thus able to react to any unforeseen changes in the flow of goods passing through the warehouse and to sustain the pace imposed by business results-and on the customer. Each step in the path of handling an order represents an opportunity to provide an optimal customer experience, a positive perception of the company, and ultimately, increased business.
Increasingly high customer satisfaction prompts users to return to buy from an e-commerce rather than the competition. It is estimated that existing customers who buy the same or different products several times from the same company buy up to 70 percent of sales. So, effective and comprehensive order management is of paramount importance to increase not only the conversion rate and retention on one’s e-commerce, but also the e-commerce business. In this context, fulfillment forms the core of the customer experience.
